Office Policies

Our goal is to provide and maintain a good physician-patient relationship. Letting you know in advance of our office policy allows for a good flow of communication and enables us to achieve our goal. Please read each section carefully. If you have any questions, do not hesitate to ask a member of our staff.

Cell Phones

We kindly ask that you refrain from using your cell phone during your time in our office.

Immunizations

Syracuse Pediatrics believes in the importance of vaccinations and therefore follows the American Academy of Pediatrics Immunization schedule.  We do not skip vaccines nor do we care for children whose parents refuse vaccines. 

 Well Children

We follow the recommendations of the American Academy of Pediatrics for health supervision visits and immunizations. These well visits/physicals should be scheduled well in advance. We suggest that you schedule your child's next visit before you leave the office.

Prescription Refills

For monthly controlled substance and antidepressant medication refills, we require a 48 hour notice, during regular business hours. Please plan accordingly

Sick Children

If you feel that your child needs to be seen, call us and we will arrange an appointment. We try to honor your requests for specific time slots and providers, but logistically speaking, this is not always possible, as we try to have ill children seen as soon as possible. If you need advice about an illness, or are unsure as to whether or not your child needs to be seen, call to speak to one of our nurses.

 

Appointments

1)  We value the time we have set aside to see and treat your child. We do not double book appointments. If you are not able to keep an appointment, we would appreciate 24-hour notice. Multiple missed appointments may result in dismissal from the practice.
2)  If you are late for your appointment (>10 minutes), we will do our best to accommodate you. However, it may be necessary to reschedule your appointment.
3)  We strive to minimize any wait time; however, emergencies do occur and will take priority over a scheduled visit. We appreciate your understanding.
4)  We require a parent to be present at any well child check/physical,vaccine and medication check appointments.
5)  Videotaping and photography in the exam rooms and hallways are prohibited due to privacy issues.
6)  As your child’s primary care “home” medical office, we request that all well child/physical examinations are done here in our office.

Referrals

1)  Advance notice is needed for all non-emergent referrals, typically 3 to 5 business days.
2)  It is your responsibility to know if a selected specialist participates in your plan.
3)  Remember, we must approve referrals before they are issued.
4)  If you cannot make the appointment we set up for you, it is your responsibility to reschedule it with the specialist.

Financial Responsibility

1)  According to your insurance plan, you are responsible for any and all co-payments, deductibles, and coinsurances.
2)  Co-payments are due at the time of service.
3)  Self-pay patients are expected to pay for services in FULL at the time of the visit.
4)  If we do not participate in your insurance plan, payment in full is expected from you
at the time of your visit. We will supply you with an invoice that you can submit to your insurance for reimbursement.
5)  Patient balances are billed immediately on receipt of your insurance plan’s explanation of benefits. Your remittance is due within 10 business days of your receipt of your bill.
6)  If previous arrangements have not been made with our billing office, any account balance outstanding longer than 90 days may be forwarded to a collection agency. If this occurs you will be asked to leave the practice.
7)  For scheduled appointments, we may require that any prior balances be paid prior to the visit.
8)  We accept cash, checks, Visa, MasterCard, Discover and American Express.
9)  A $35 fee will be charged for any checks returned for insufficient funds.

After-Hours

1) Syracuse Pediatrics subscribes to a pediatric after-hours telephone triage service. WE REQUEST THAT THIS SERVICE BE UTILIZED ONLY FOR URGENT OR EMERGENT PROBLEMS. Calls of a more routine nature should be reserved for our usual office hours, as our own nurses have your chart available, allowing for better continuity of care for your child. The phone number for this service is the same as our daytime number: 315•251•2612
2) Please note the hours and availability of the Children's Urgent Care of Upstate at Community Hospital. They are available Monday through Friday 4 pm to 11 pm, and Saturday/Sunday noon to 11 pm.

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